Returns and Refunds

Last updated November 14, 2026. Whistler Liquor Store, 105-8200 Bear Paw Trail, Whistler, BC. Phone 604-962-0121.

  1. Damaged, defective or wrong items. Tell us within 48 hours of pickup or delivery. We will replace the item or refund it.
  2. Faulty wine. If a wine is corked or spoiled, return the bottle with at least three quarters of its contents within 14 days for an exchange or refund.
  3. Unopened products. Unopened products in resaleable condition may be returned to the Store within 14 days with the receipt.
  4. Not returnable. Opened products (other than faulty wine), chilled or special-order items, and products bought on clearance.
  5. Cancelling an online order. Call the Store before your order is picked up or out for delivery for a full refund.
  6. How refunds are paid. Refunds go back to the original payment method. Card refunds can take 3 to 5 business days to appear.

Bring returns to the Store with your receipt or order number, or call us first at 604-962-0121.